Terms and Conditions

Last Updated: 03.10.2026

1. Seller Information

This website is operated by:

  • Company Name: [Vainyksi]
  • Business ID (Y-tunnus): [3091237-7]
  • Registered Address: [Tuulihaukantie 1D27], 90250,[Oulu], Finland
  • Email: [info@ihramhajjumrah.com]
  • Telephone: [+358413199322]

2. Applicability

These Terms and Conditions apply to all orders placed through ihramhajjumrah.com (the “Website”). By placing an order, you confirm that you have read, understood, and accepted these Terms.

3. Products and Prices

All prices are displayed in euros (€) and include Finnish value-added tax (ALV 25.5%). The total price, including shipping costs, is clearly displayed before you complete your order .

If shipping costs cannot be calculated in advance, we will clearly inform you that additional charges may apply.

4. Ordering and Contract Formation

A binding contract is formed when you complete payment for your order. Before submitting your order, you will have the opportunity to review and confirm all order details, including products, prices, and delivery costs.

5. Payment Methods

We offer the following payment methods, presented in the order required by Finnish law:

  1. Payment methods that do not involve credit (e.g., bank transfer, debit card)
  2. Payment methods that may involve credit (e.g., combined cards)
  3. Payment methods involving credit (e.g., credit card, installment plans)

No payment method is preselected by default. You must actively choose your preferred payment method .

6. Delivery

We deliver to addresses within [DELIVERY AREA, e.g., Finland and EU]. Delivery options and costs are displayed at checkout. Unless otherwise agreed, delivery occurs within 2 to 4 days, maximum 30 days of your order .

7. Right of Withdrawal

You have a 14-day right of withdrawal from the date you receive the goods. See our separate “Withdrawal Instructions and Form” page for full details.

8. Defect Liability (Virhevastuu)

Under the Finnish Consumer Protection Act, we are liable for defects in the products we sell. If a product is defective, you have the right to request repair, replacement, price reduction, or cancellation of the contract.

9. Limitation of Liability

To the extent permitted by Finnish law, we are not liable for indirect or consequential damages. Our liability is limited in accordance with the Finnish Consumer Protection Act.

10. Intellectual Property

All content on this Website is our property or that of our licensors. You may not reproduce, distribute, or use it commercially without our written permission.

11. Dispute Resolution

Disputes may be submitted to the Finnish Consumer Disputes Board (Kuluttajariitalautakunta): www.kuluttajariita.fi. The EU Online Dispute Resolution platform is also available: https://ec.europa.eu/consumers/odr.

These Terms are governed by Finnish law.

2: Withdrawal Instructions and Withdrawal Form

Withdrawal Instructions

Your Right of Withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason .

The withdrawal period ends 14 days after:

  • The day you received the goods, or
  • If multiple goods were ordered in one order and delivered separately, the day you received the last item, or
  • If goods are delivered in multiple lots or parts, the day you received the last lot or part .

How to Exercise Your Right of Withdrawal

To exercise your right of withdrawal, you must notify us of your decision by a clear statement (e.g., by post, fax, or email). You may use the withdrawal form below, but it is not mandatory.

Online Withdrawal Function: You may also submit your withdrawal electronically through our Website at [—]. If you use this option, we will promptly send you a confirmation of receipt on a durable medium (e.g., email) .

To meet the withdrawal deadline, it is sufficient that you send your communication concerning your exercise of the right of withdrawal before the withdrawal period expires.

Effects of Withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, including the costs of delivery (except for additional costs arising if you chose a type of delivery other than the least expensive standard delivery offered by us), without undue delay and in any event no later than 14 days from the day we are informed about your decision to withdraw.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You must send back the goods without undue delay and in any event no later than 14 days from the day you communicate your withdrawal. The deadline is met if you send back the goods before the period of 14 days has expired. You bear the direct cost of returning the goods.

Exceptions

The right of withdrawal does not apply to:

  • Goods made to your specifications or clearly personalized (e.g., custom-made Ihram garments)
  • Sealed goods that are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery
  • Sealed audio or video recordings or computer software that were unsealed after delivery
  • Digital content delivered electronically, if delivery began with your prior express consent and acknowledgment that you lose your right of withdrawal

Withdrawal Form (Template)

(Complete and return this form only if you wish to withdraw from the contract)

To: [COMPANY NAME], [ADDRESS], [EMAIL]

I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:

  • Ordered on: [DATE]
  • Received on: [DATE]
  • Order Number: [ORDER NUMBER]
  • Consumer Name: [YOUR NAME]
  • Consumer Address: [YOUR ADDRESS]
  • Goods Description: [DESCRIPTION]

Consumer Signature: ________________ (only if this form is notified on paper)

Date: ________________

3: Privacy Policy

Last Updated: [03.10.2026]

1. Data Controller

The data controller responsible for your personal data is:

2. What Personal Data We Collect

We collect the following categories of personal data:

  • Identity and contact data: Name, address, email address, telephone number
  • Order data: Products ordered, order value, payment method
  • Payment data: Payment transaction details (processed by payment service providers)
  • Technical data: IP address, browser type, device information (via cookies)

3. Purposes and Legal Bases for Processing

We process your personal data for the following purposes:

PurposeLegal Basis
Processing and delivering your orderPerformance of a contract (GDPR Art. 6(1)(b))
Customer service and supportPerformance of a contract or legitimate interest
Marketing communications (if you opt in)Consent (GDPR Art. 6(1)(a))
Website analytics and improvementLegitimate interest (GDPR Art. 6(1)(f))
Compliance with legal obligations (e.g., accounting)Legal obligation (GDPR Art. 6(1)(c))

4. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including:

  • Order and transaction data: [RETENTION PERIOD, e.g., 6 years] to comply with Finnish Accounting Act requirements
  • Marketing data: Until you withdraw your consent

5. Data Sharing

We may share your personal data with:

  • Payment service providers (to process payments)
  • Logistics and delivery companies (to deliver your order)
  • IT service providers (for website hosting and maintenance)
  • Authorities, when required by law

We do not transfer your personal data outside the European Economic Area (EEA) unless adequate safeguards are in place .

6. Your Rights

Under the GDPR, you have the following rights:

  • Right of access: To request a copy of the personal data we hold about you
  • Right to rectification: To correct inaccurate or incomplete data
  • Right to erasure: To request deletion of your data in certain circumstances
  • Right to restriction: To limit how we process your data
  • Right to data portability: To receive your data in a structured, commonly used format
  • Right to object: To object to processing based on legitimate interests
  • Right to withdraw consent: Where processing is based on consent

To exercise these rights, contact us at [info@ihramhajjumrah.com].

You also have the right to lodge a complaint with the Finnish Data Protection Ombudsman (Tietosuojavaltuutetun toimisto): www.tietosuoja.fi.

7. Cookies

We use cookies and similar technologies to operate the Website, analyze traffic, and improve your experience. You will be informed about cookie usage through a banner on your first visit and given the opportunity to manage your preferences.

4: Delivery and Payment Information

Delivery

Delivery Methods and Costs

  • Delivery Method: [e.g., Posti, Matkahuolto, DHL]
  • Delivery Cost: [AMOUNT or “Calculated at checkout based on destination”]
  • Delivery Time: Typically [2-4] business days, and in any event no later than 30 days from order

Delivery Area

We deliver to: [e.g., Finland, EU countries]

Delivery Restrictions

[If applicable: Certain products may only be delivered to specific regions. This will be clearly stated on the product page.]

Payment

Accepted Payment Methods

In accordance with Finnish law, we offer the following payment methods in this order :

  1. Payment without credit:
    • Bank transfer (verkkopankki)
    • Debit card
  2. Payment that may involve credit:
    • Combined debit/credit cards
  3. Payment involving credit:
    • Credit card
    • Installment plans

No default payment method is preselected. You must actively choose your preferred method before completing your order.

Security

All payment transactions are processed securely by [Payment Gateways, Mobilepay, VIPPS, Woopayment,strips etc]. We do not store your full payment card details on our servers.

5: Dispute Resolution

Complaints and Dispute Resolution

Contact Us First

If you are dissatisfied with our products or services, please contact us first at [info@ihramhajjumrah.com] so we can attempt to resolve the matter amicably.

Out-of-Court Dispute Resolution

If we cannot resolve your complaint, you may seek assistance from:

The Consumer Disputes Board provides free, impartial recommendations for resolving consumer disputes .

EU Online Dispute Resolution

For cross-border disputes, you may use the European Commission’s Online Dispute Resolution (ODR) platform: https://ec.europa.eu/consumers/odr

Last Updated: [03.10.2026]